Growing Pains
Things have come a long way since we first started producing kits. We have put a lot of effort into making production more efficient and timely. The current kits contain parts that require less fitting and fiddling. We have refined the kit, and the manual.
One thing we have maintained is the stance that a really good nesting dinghy is a complex boat and the PT 11 is a really good nesting dinghy. In order to offer it as a kit that even an amateur can build, we have had to take the idea of ‘kit’ to a new level. Some have asked why our kits are more expensive than the average kit boat of comparable size. Others who have bought and built our kits have said that we do not charge nearly enough. Their praise has been high for the content, instructions, accuracy, attention to detail, and overall quality of the kit and resulting boat. While kits are not exactly flying out the door in mass quantities and we are not getting rich, we are not complaining. We stand by our custom products and personalized service, and we feel that we have a special family of PT11 and PT Skiff owners, who have expressed great pleasure in both building and using their boats.
Not all feedback is praise....
...given the fact that we have forgotten to pack a part on occasion. This featured comment, in all it’s sarcastic humor, is a prime example...
"I found a small glitch in your packing. Nothing major: the installation of the dagger board cover calls for two washers (under the dogs, I think). Without them the dogs are too low with the gasket in place.... Through an outrageous and abject failure in your quality control, none were included. 😉
I know I can source nylon washers locally, even though that will put me far over budget. I thought I'd touch base and ask about specs: is there anything special other than serving as a spacer and friction control for these washers? Are any of the dimensions particularly important? Are you going to spank Russell? " J.W. June 2014.
On the flip side, builders take heed..
“man’s best friend” has been known to find kit parts to be yummy chew toys. Keeping parts in your crate with the lid on until needed keeps out both excess dust and curious ‘Fido’. I know it is nice to have company in the shop but there are lots of bite sized bits in our kits. We use a detailed packing list when filling the crates and if we checked it off, we put it in. (granted, sleep deprivation can interfere from time to time..) In most cases, we will replace lost pieces free of charge so do let us know if it just cannot be found..(along with a photo of your orderly shop space!...just kidding... 😉 Seriously though, there are a lot of small parts in our kits that need to be kept together in a safe container and we know of at least one 5 axis shaped inner stem that was definitely lost to the shop dog.