How do I pay?
Checkout is handled securely by Stripe. You can pay with all major credit and debit cards. Your card details go directly to Stripe — we never see or store them.
What does shipping cost?
Shipping is calculated at checkout based on the weight of your order. Small, light items (like books) may ship free. You'll see the exact shipping cost before you pay.
Where do you ship?
We ship to the United States. If you're outside those countries and really want something, email us at [support email] and we'll see what we can do.
When will my order ship?
We're a small shop, not a warehouse — orders are packed and shipped by a real person, usually within a few business days. You'll receive an order confirmation email right after purchase.
How do digital products (e-books) work?
Right after your purchase, you'll receive an email with a download link for each digital product. Download your files promptly — the links expire after a while for security. If a link has expired or a download won't work, just email us and we'll sort it out.
I didn't get my order confirmation or download email. What now?
First, check your spam or junk folder — confirmation emails sometimes land there. If it's not there after a few minutes, email us at info@ptwatercraft.com and we'll look into it.
Do you charge sales tax?
Sales tax is calculated automatically at checkout based on your shipping address, where applicable.
Can I use a discount code?
Yes — if you have one, enter it in your cart before checking out and the discount will be applied to your order.
Can I change or cancel my order?
If your order hasn't shipped yet, we can usually change or cancel it. Email us at info@ptwatercraft.com as soon as possible with your order number.
What's your return policy?
If you're not happy with a physical product, contact us within 30 days of delivery. Items must be unused and in their original condition and packaging. Kits that have been partially built, cut, or glued can't be returned. Digital products can't be returned, but if something is wrong with your download we'll make it right. See our Terms of Service for the full details.
My order arrived damaged or something is missing.
Sorry about that! Email us at [support email] with your order number and a photo of the damage, and we'll work with you and the carrier to fix it — replacement or refund.
I have a question about building my kit.
We're happy to help. Email us at info@ptwatercraft.com with your question — including photos of where you're stuck helps a lot.
How do I reach you?
Email info@ptwatercraft.com. We're a small shop with irregular office hours. You'll be talking to a real person — usually within a business day or two.